Shipping Policy

Big Hoise Shipping & Delivery Policy

1. Delivery Scheduling and Timing

Standard deliveries are conducted Monday through Friday. If you place your order before 1:00 PM on a working day, your item will typically be delivered the next day or the following day. We ask that you contact us if your order has not arrived within 3 business days.

While we cannot provide an automated exact time, you can monitor your delivery day and window using the online tracking code provided in your purchase record. For specific date requests or to hold a delivery for several weeks, please contact our customer service team at 02037943463.

2. Custom Delivery Dates and Weekend Service

We strive to accommodate your schedule. Specific weekday delivery requests are generally possible if submitted 4–5 days in advance.

  • Saturday Delivery: Available by special arrangement for "one-man delivery" items only, subject to an additional £20.00 fee.

3. Inspection and Signature Requirements

A signature is required upon delivery. This signature serves as legal proof that all boxes were delivered in good condition.

  • Mandatory Inspection: You must inspect the external condition of the boxes upon arrival.

  • Damaged Goods: If you notice or suspect damage, you must refuse the delivery and sign the delivery slip as "DAMAGED." * Reporting: Any internal damages must be reported with photographic evidence within 24 hours of receipt.

4. Assembly Support and Troubleshooting

Every flat-pack item includes an assembly manual. If your manual is missing, contact us immediately for a digital or physical replacement.

  • Technical Issues: If you encounter difficulties during assembly, please submit photos of the issue. We aim to resolve all manufacturing-related assembly faults within 24 hours.

  • Professional Fitter Service: For customers within the M25 boundary, we can provide a professional fitter for an additional fee.

5. Territorial Exclusions

Our standard shipping rates exclude the following areas:

  • Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles, Scottish Highlands, and Scottish Islands.

  • We do not deliver to PO Boxes.

  • Special delivery arrangements to these locations may be available for an additional surcharge.

6. Product Expectations and Accuracy

To avoid the expense and hassle of returning large furniture, we encourage customers to utilize our showroom services. If the online description is insufficient, you may request:

  • Additional showroom photography or video.

  • Detailed measurements not listed on the site.

  • In-person viewing at our store (Monday–Saturday).

7. Quality Assurance and Manufacturer Warranty

Every Big Hoise purchase is backed by a 1-year manufacturer fault guarantee. We pride ourselves on superior material quality compared to budget market alternatives. We encourage all customers to research and compare specifications before committing to a purchase.

8. Third-Party Logistics Disclaimer

While we strive for perfection, distance shopping involves third-party couriers. If your experience is impacted by delivery issues, please contact us directly before opening a formal case or leaving feedback. We are committed to resolving logistics disputes with efficiency and care.